Job Title: 

Customer Care Representative/GO! Specialist

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Reports to:

Executive Director

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Hours:

10-15 hours per week

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Location:

Work from home. Applicants must have a distraction free environment that allows them to communicate in a professional manner with customers via phone or web chat.

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Contract period:

Start as soon as possible. Contract lasts through September 2020 with potential for continuation.

 

Pay:

$20 per hour

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Job Summary: 

The customer care representative is the front line of support for customers. They help customers with questions, give customers information about GO! products, and assists in ordering. Duties and responsibilities generally include answering phone calls and emails, responding to customer questions, and walking customers through basic troubleshooting or setup. Applicants must agree with the GO! statement of faith and have a strong desire to help churches reach kids with the gospel of Jesus.

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Duties/Responsibilities:

• Manage, update and maintain the customer contact information (CRM tool)       

• Answer phone calls

• Answer customer emails

• Schedule and provide demo calls to potential customers

• Follow-up with demo call contacts via email

• Coordinate weekly marketing emails and automated emails

• Manage Mailchimp information, lists, tags and contacts

• Email churches after their first unit purchase

• Contact or email churches who are 3-4 months away from the end of their subscription

• Contact potential customers

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Required Skills:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Familiarity with GO! products

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Proficient with Microsoft Office Suite or related software.

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IF INTERESTED, EMAIL MINDY@MOOBLIO.ORG WITH YOUR RESUME.